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SHIPPING ANDHANDLING CHARGES:
Janvil ships orders Via UPS. Shipping and Handling charges are based on UPS shipping carrier rate charges according to the package weight and destination.
UPS GROUND SHIPPING:
UPS shipping charges are based on current UPS rate costs. UPS Ground can not ship to PO Boxes, APO's or outside of the USA. Ground shipment orders may take 1-2 business days to be processed before shipping. Please refer to the map for an estimate of how many business days UPS will need to deliver your order.
UPS 2 Day Shipping:
UPS 2 DAY Shipping charges are based on current UPS rate costs. Janvil will not ship via UPS 2nd Day service to PO Boxes, APO's or anywhere outside of the USA. UPS 2nd DAY shipping orders must be received by 11:00am Eastern time, Monday – Friday, in order to be shipped the same day unless otherwise noted. UPS does not consider the day of pick up or weekend days and holidays as part of the 2nd day shipping service time guarantee. UPS expedited shipping will not be available on days the Janvil Customer service phone support is closed. (I.e. Holidays or plant shut down times). During these times, these orders will be shipped on the day that Janvil Customer Service reopens. For more on UPS 2nd day service, go to UPS.com. Janvil makes no guarantees or warranties that items will be delivered within two business days when Second Day shipping option is requested.
Janvil reserves the right to change an order with UPS 2nd day shipping requested to UPS Ground Service if ground service is able to deliver packages in the same two business day period. Order from the following states will be automatically edited without notice (AL, AR, DC, DE, FL, GA, IA, IL, KY, IN, LA, MI, MD, MO, MS, NC, NJ, OH, PA, SC, TN, VA, WI & WV). Any price differences will be credited to the method of payment.
Refused Packages:
Please note that packages that are refused by receiver will receive a refund less all shipping charges that are charged by UPS and are subject to all restock fees. UPS does charge to return packages that are refused.
Shipping Damaged Items:
All items shipped from Janvil are insured through Shipping Carrier. If an item is received in damaged condition, the purchaser must report the damage to Janvil within 7 days of receipt of the item. Janvil will then process the claim according to Shipping Carrier's insurance policy.
Methods of Payment:
We accept Visa, MasterCard, Discover and American Express. We also accept payments from PayPal.
Shopping:
In the event a product is listed at an incorrect price or with incorrect information due to typographical error, JANVIL shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. JANVIL shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, JANVIL will issue a credit to your credit card account in the amount of the charge.
Your receipt of an electronic or other form of order confirmation does not signify JANVIL’s acceptance of your order, nor does it constitute confirmation of JANVIL’s offer to sell. JANVIL reserves the right at any time after receipt of your order to accept or decline your order for any reason. If your credit card has already been charged for the purchase and your order is canceled, JANVIL will issue a credit to your credit card account in the amount of the charge.
JANVIL reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. JANVIL may require additional verifications or information before accepting any order. JANVIL may automatically charge and withhold the applicable sales tax for orders. Otherwise, you are solely responsible for all sales taxes, or other taxes, on orders shipped to you.
THE JANVIL RETURN POLICY:
JANVIL products may be returned for a refund within 30 days from the original purchase date. The purchaser must call JANVIL and receive a Return Authorization (RA) number and instructions before returning merchandise. Boxes without an (RA) number on the shipping label will not be accepted. Returns will only be accepted on items that are in "Brand New" resellable condition. Opened or used products can not be returned. Refunds on returned items are less shipping cost and are subject to a restocking fee of 30%. Returned items that are not in their original condition with their original packing materials and manuals will not be refunded and will be returned at the purchaser's expense. Defective items will be replaced at JANVIL's discretion. JANVIL will not be held liable or responsible for any incidental or consequential damage or loss associated with the use or misuse of any Janvil product. Prices and terms are subject to change without notice.
Your submitted order is an acknowledgement that you have read and have agreed to these terms. |
